Barclays has revealed its decision to shut down the Barclaycard website, instructing customers to transition to using the Barclays app instead. The closure of the website is scheduled for June 10, as Barclays notes a growing trend of customers favoring the app for their day-to-day banking needs. The bank plans to eventually integrate Barclaycard services into the main Barclays website, serving over five million customer accounts in the UK.
In correspondence shared on Reddit, customers were informed via email about the upcoming closure of Barclaycard online servicing on June 10, 2026. The email assured customers that the change would not impact their accounts or card usage, encouraging them to continue managing their accounts through the Barclaycard app due to the increasing preference for app-based banking.
Some customers have expressed dissatisfaction on social media, highlighting concerns about the closure of websites when not all individuals utilize apps. Responding to feedback, a spokesperson clarified that the closure aims to streamline services, with the Barclaycard website being replaced by account management via Barclays online banking. This shift will be gradual, ensuring uninterrupted online banking access for regular users. Customers can still apply for new cards or manage their accounts through the Barclays or Barclaycard apps, telephone banking, or in-branch services.
Barclays’ decision to consolidate online services follows reports from The Times detailing plans for Barclays to reintroduce physical branches and personalized customer support. Vim Maru, Barclays UK’s CEO, emphasized the importance of offering human assistance rather than automated responses, aiming to provide differentiated customer experiences. Despite the closure of over 800 Barclays branches since 2018, 206 branches remain operational across the UK, reflecting the bank’s commitment to digital innovation alongside personalized customer service.
In an interview, Mr. Maru emphasized Barclays’ focus on combining digital excellence with human interaction, reinstating the role of the branch manager to cater to customers’ needs for personalized assistance. This strategic approach aligns with Barclays’ vision to offer a blend of digital convenience and human support, ensuring customers receive the assistance they require without relying solely on automated solutions.
