On one of the busiest retail days of the year, bargain-hunting shoppers faced disruptions as a major e-commerce platform, Shopify, experienced widespread outages during Cyber Monday. Business owners worldwide expressed frustration as thousands of stores encountered issues with logging into their accounts, leading to social media users labeling the incident as “embarrassing.”
Shopify acknowledged the problem, stating, “We’re aware of an issue with Admins impacting selected stores, and are working to resolve it.” The company advised affected users to refer to their status page for updates and thanked them for their patience. In a subsequent update, Shopify mentioned that they are actively investigating the outage and implementing measures to address the difficulties in accessing Admins and POS systems.
While some merchants may experience challenges with POS checkouts due to the inability to access POS systems, online store checkouts remain unaffected. Despite a decrease in reports of Shopify outages according to Down Detector data, many individuals are still encountering issues, with the cause of the outage remaining unclear.
Business owners voiced their frustration online, demanding refunds for fees following the Shopify outage on Cyber Monday. The disruption impacted numerous businesses, with one user emphasizing the significance of the event by calling it a “major disruption.”
Shopify, known as the largest independent e-commerce platform and one of Canada’s prominent tech companies, holds a significant market value and has witnessed substantial growth in its stock price. With major clients such as Tesla, PepsiCo, and luxury giant LVMH, Shopify plays a pivotal role in the e-commerce landscape.
Over 4,000 retailers reported problems with Shopify, further highlighting the scope of the issue. The company reiterated its commitment to resolving the matter and directed users to their status page for updates.